Shipping Policy

Thank you for visiting anqrp.com and choosing to shop. anqrp is committed to providing you with the highest quality shipping services. Below are the specific terms and conditions of our shipping policy.

Shipping Processing Time

All orders will be processed within 1-2 working days. All order processing times are on working days. During peak seasons or before major holidays, additional time may be required for processing/delivery. If there is a significant delay in shipping your order, please contact us via email.

Estimated Delivery Time

  • USA
Non-remote areas: 1-4 working days
Remote areas: 7 working days  
  • Europe
Most European countries: 6-10 working days
Switzerland/Sweden/Netherlands/Belgium/Denmark/Luxembourg/Hungary/Czech Republic/Ireland/Lithuania/Slovenia/Slovak Republic/Portugal: 8-14 working days
  • North America (except the United States): 10-20 working days

  • South America: 11-25 working day

  • Asia: 6-12 working days

Please be aware that the processing time of your order may vary depending on factors such as the availability of individual items, the time of year, national holidays, and other circumstances. If your order contains highly popular items that are currently experiencing stock availability issues, it may take longer for the order to be processed and dispatched. We apologize in advance for any inconvenience these delays may cause and appreciate your patience and understanding.

Shipping Confirmation and Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number.Click here to track your shipment
  
If your tracking information has not been updated within 5 working days, please contact us at support@anqrp.com.

Shipping Area

Please scroll to the bottom of the page to view the list of shipping areas.
Please note that we do not ship to APO/FPO/DPO addresses.
If your area is not included, please contact support@anqrp.com.

Shipping Information

Please ensure that all shipping information you provide us is correct. We do not assume any responsibility for transportation delays, loss of goods, etc. caused by incorrect information.

Logistics Carrier

4PX functions as our logistics partner to ship out TORRAS products. They will choose the carrier that they think works best for our customers.

Import Taxes and Duties

Some countries outside the United States may impose import taxes, duties, and other related customs fees on items that are not included in the amount you pay us. These fees are charged and determined by the customs agency of the destination country. For details about these fees, please contact your local customs office directly.

Frequently Asked Questions

I ordered more than one item. Will they be shipped at the same time?
  
We work hard to ensure that all of your items reach you at the same time. However, sometimes, depending on the product, we may choose different shipping options, so items are not always sent together. Once the item ships, you will receive a shipping notification email.
Can I change my shipping address after my package has been shipped? 
  
Unfortunately, we are unable to change shipping information once the product has been shipped. But you have an option, which is to contact us within 24 hours of placing your order and provide accurate details to reorder. Please note that if a customer cancels an order more than 24 hours after placing the order, the customer must bear any return shipping charges that may apply. If the package is lost or cannot be retrieved due to the wrong address provided by the customer, the loss will be borne by the customer.
  
What do I need to do when I receive a different product than what I ordered?
  
Please contact support@anqrp.com and we will respond to you within 1-2 working days.

Shipping Area Form

North America Anguilla
Antigua & Barbuda
Bahamas
Barbados
Belize
Bermuda
Canada
Caribbean Netherlands
Cayman Islands
Costa Rica
Cuba
Curaçao
Dominica
Dominican Republic
El Salvador
Greenland
Grenada
Guadeloupe
Guatemala
Honduras
Jamaica
Martinique
Mexico
Montserrat
Nicaragua
Panama
Puerto Rico
St. Barthélemy
St. Kitts & Nevis
St. Lucia
St. Martin
St. Pierre & Miquelon
Trinidad & Tobago
Turks & Caicos Islands
U.S. Outlying Islands
United States (Not available for delivery in Puerto Rico)
Virgin Islands (British)
Virgin Islands (U.S.)
South America Argentina
Bolivia
Brazil
Chile
Colombia
Ecuador
Falkland Islands
French Guiana
Guyana
Paraguay
Peru
Suriname
Uruguay
Venezuela
Europe Åland Island
Albania
Andorra
Austria
Belarus
Belgium
Bosnia & Herzegovina
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Faroe Islands
Finland
France
Georgia
Germany
Gibraltar
Greece
Greenland
Guernsey
Hungary
Iceland
Ireland
Isle of Man
Italy
Jersey
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Moldova
Monaco
Montenegro
Netherlands
North Macedonia
Norway
Poland
Portugal
Romania
Russia
San Marino
Serbia
Slovakia
Slovenia
Spain
Svalbard & Jan Mayen
Sweden
Switzerland
Ukraine
United Kingdom
Asia Afghanistan
Bahrain
Bhutan
Brunei
Cambodia
China
Hong Kong SAR
India
Indonesia
Iraq
Israel
Japan
Jordan
Kazakhstan
Kiribati
Kuwait
Kyrgyzstan
Lebanon
Macao SAR
Malaysia
Maldives
Mongolia
Myanmar (Burma)
Nepal
Oman
Pakistan
Palestinian Territories
Qatar
Saudi Arabia
Singapore
South Korea
Sri Lanka
Syria
Taiwan
Tajikistan
Thailand
Timor-Leste
Turkmenistan
United Arab Emirates
Uzbekistan
Vietnam
Yemen
Africa Burkina Faso
Burundi
Cape Verde
Central African Republic
Chad
Comoros
Djibouti
Equatorial Guinea
Eritrea
Eswatini
Gabon
Gambia
Ghana
Guinea
Guinea-Bissau
Ivory Coast
Kenya
Lesotho
Liberia
Libya
Madagascar
Malawi
Mali
Mauritania
Mauritius
Mayotte
Morocco
Mozambique
Namibia
Niger
Nigeria
Réunion
Rwanda
Sao Tome and Principe
Senegal
Seychelles
Sierra Leone
Somalia
South Africa (8 of 9 provinces)
South Sudan
St. Helena
Sudan
Tanzania
Togo
Tunisia
Uganda
Zambia
Zimbabwe
Oceania American Samoa
Australia
Christmas Island
Cocos (Keeling) Islands
Cook Islands
Fiji
French Polynesia
Guam
Kiribati
Marshall Islands
Micronesia
Nauru
New Caledonia
New Zealand (16 of 17 regions)
Niue
Norfolk Island
Northern Mariana Islands
Palau
Papua New Guinea
Pitcairn Islands
Samoa
Solomon Islands
Tokelau
Tonga
Tuvalu
Vanuatu
Wallis & Futuna
Western Sahara